Service Excellence

MATERI

The Issues of Service

• What is the Problem of Service ?
• Impact of the Service for Business as a whole

Service Knowledge

• Basic Knowledge about the Service
• The Difference between Service as a usual with Service Excellence.

Service Flows

• Service Hierarchy
• Service based on Customer Types

How to Serve Customer with Service Excellence

• Simulation – Role-Plays.
• Key-Words Service Excellence
• The Strategy of making Customer Satisfaction
• Sharing session about your own Typical Customer.

MANFAAT

• Peserta memiliki pengetahuan serta mengerti konsep dasar tentang arti pelayanan kepada para
• Peserta dapat mengetahui kunci sukses untuk dapat memuaskan para pelanggan dan hal ini dapat diaplikasikan didalam pekerjaan
• mampu melakukan suatu terobosan dengan action berdasarkan Strategi yang akan didapat didalam training, agar dapat menghasilkan pelayanan prima bagi seluruh pelanggan