Deskripsi
MATERI
The Issues of Service
- What is the Problem of Service ?
- Impact of the Service for Business as a whole
Service Knowledge
- Basic Knowledge about the Service
- The Difference between Service as a usual with Service Excellence.
Service Flows
- Service Hierarchy
- Service based on Customer Types
How to Serve Customer with Service Excellence
- Simulation – Role-Plays.
- Key-Words Service Excellence
- The Strategy of making Customer Satisfaction
- Sharing session about your own Typical Customer.
MANFAAT
- Peserta memiliki pengetahuan serta mengerti konsep dasar tentang arti pelayanan kepada para
- Peserta dapat mengetahui kunci sukses untuk dapat memuaskan para pelanggan dan hal ini dapat diaplikasikan didalam pekerjaan
- mampu melakukan suatu terobosan dengan action berdasarkan Strategi yang akan didapat didalam training, agar dapat menghasilkan pelayanan prima bagi seluruh pelanggan
Ulasan
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